Role Purpose:::::
Answer calls and inquiries from all wi-tribe customers or
prospects while providing an excellent quality of service and with the
objective of assuring the customers loyalty.
- Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism.
- Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction.
- Serve all customers through defined channels (Call, E-mail and Web Chat).
- Handle, follow up and resolve customer complaints.
- To perform other duties as assigned
- Follow the company’s rules.
Competencies:::::
- Long term career orientation
- Basic computer knowledge and technical skills
- Strong communication skills
- Handle work under pressure
- Team spirit
- Active listening
- Initiative
- English and Local language (oral and written)
- Self-Motivated
- Fast Learner
- Customer oriented.
- Well versed with geographical whereabouts of major cities of Pakistan
Qualification and Experience::::::
- Fresh Graduates may apply who have completed their studies and have no future plans for further studies.
- Any related experience will be a plus point.
Other Information:
- Female staff should be able to work any 8 hours between 7:00AM till 8:00PM including local and gazette holidays.
- Male staff should be able to work in 24/7 rotating shift arrangements
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