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Pakistan Recruitment

28 December 2013

wi-tribe Executive Contact Centre ( North)

Role Purpose:::::

Answer calls and inquiries from all wi-tribe customers or prospects while providing an excellent quality of service and with the objective of assuring the customers loyalty.
Key Accountabilities:::::
  • Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism.
  • Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction.
  • Serve all customers through defined channels (Call, E-mail and Web Chat). 
  • Handle, follow up and resolve customer complaints.
  • To perform other duties as assigned
  • Follow the company’s rules.
Competencies:::::
  • Long term career orientation
  • Basic computer knowledge and technical skills
  • Strong communication skills
  • Handle work under pressure
  • Team spirit
  • Active listening
  • Initiative
  • English and Local language (oral and written)
  • Self-Motivated
  • Fast Learner
  • Customer oriented.
  • Well versed with geographical whereabouts of major cities of Pakistan
Qualification and Experience::::::

  • Fresh Graduates may apply who have completed their studies and have no future plans for further studies.
  • Any related experience will be a plus point.
Other Information:

  • Female staff should be able to work any 8 hours between 7:00AM till 8:00PM including local and gazette holidays.
  • Male staff should be able to work in 24/7 rotating shift arrangements
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