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Pakistan Recruitment

19 September 2013

Warid Telecom Lahore Customer Services Representative Jobs - Pushto Speaking

Industry:          Telecommunication/ISP

Division:          Commercial

Category:         Client Services & Customer Support

Total Position:   15

Job Type:          Contract

Department:      Customer Services

Job Location:    Lahore

Gender:             Doesn't Matter

Degree Title:      Bachelors / Masters

Career Level:     Entry Level

Minimum Experience:  Fresh(1 Year or more experience in hard core Contact Center Operations. Fresh candidates may also apply.)

Apply By:            Sep 23, 2013
Job Description



Objective:

  • To answer calls made by customers for seeking information, logging complaints or/ and giving instructions.

Main Responsibilities:
  • Provision of accurate and brief information about products and services to the caller/customers.
  • Offering a helping and ready hand to the customers.
  • Using problem solving skills to handle difficult or irate customers.
  • Suggesting alternatives and possibilities to resolve customers
  • Complaints on priority basis.
  • Bringing awareness among customers by educating them about various products and services.
  • Execution of collective plans to achieve goals of first call resolution.
  • Learning about organizations products and services and keeping up-to-date with any changes to them.
  • Regularly attending training and coaching sessions conducted.
  • Ensuring compliance with schedule.
  • Conveying customers
  • Feedback and suggestions to the Supervisor in order to offer services exceeding customer expectations.
  • Taking immediate and all possible measures to resolve customers problem keeping company policies in view.
  • A thorough knowledge of CRM being used.

Output/Deliverables:
Meeting with assigned qualitative and quantitative targets.

Required Skills:
  • Exceptional Communication and Interpersonal skills 
  • Proficient in speaking Pashto
  • Optimistic with supportive attitude
  • Stress and Time Management
  • Result driven
  • Willing to learn
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